Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect information that you provide directly to us, including:
Account Information: Name, email address, phone number, and password when you create an account
Transaction Data: Gift card details, payment information, and transaction history
Verification Documents: Identity verification documents as required by law
Communication Data: Messages, support tickets, and feedback you send to us
Device Information: IP address, browser type, operating system, and device identifiers
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Process your transactions and send you related information
Verify your identity and prevent fraud
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Comply with legal obligations and enforce our terms
3. Information Sharing
We may share your information in the following situations:
With Providers: When you initiate a transaction with a gift card provider
Service Providers: With third-party vendors who perform services on our behalf
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you give us explicit permission
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
5. Your Rights
You have the right to:
Access and receive a copy of your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing of your information
Withdraw consent at any time
Lodge a complaint with a supervisory authority
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Transaction records are retained for a minimum of 7 years for compliance purposes.
7. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.